Executive Summary
Confident and capable IT professional with over four years of experience leading projects, supporting systems, and helping people succeed through clear, practical instruction. I specialize in application implementation, cloud computing, systems administration, and user support; with a strong track record of taking complex tools and processes and making them approachable for teams across departments. Whether I’m rolling out new software, training staff, or troubleshooting critical systems, I bring structure, patience, and results to everything I take on. I am known for stepping into leadership roles naturally, bridging communication between users and technology, and turning everyday challenges into opportunities for growth—for myself and the people I work with.
Resume
Skillset
- Programming and Coding
- C#, C++, Python
- Bash, PowerShell
- PHP, WordPress
- MySQL, MariaDB
- OpenVPN
- Operating Systems & Environments
- Linux, OS X, Windows
- Office, G-Suite
- Microsoft Azure, AWS, SSH
- Cisco Switches
- Certifications and other Experience
- CompTIA A+ CE
- CompTIA Cloud Essentials
- MTA: Windows Server Administration Fundamentals
- MTA: Windows Operating System Fundamentals
- LPI: Linux Essentials
Education
Bellingham Technical College | 2018-2020 |
Associate of Applied Science in Computer Networking | 3.69 GPA |
Certificate in Cloud Computing
Certificate in Computer Programing
Certificate in Computer Network Support
Work Experience
Skagit Valley Casino Resort
Application Specialist – July 2024 – Present
Was responsible for leading and managing software and application development, implementation, and optimization projects. I Oversaw software installations, configurations, and upgrades while maintaining security and data integrity. Collaborated across multiple departments identify business needs, develop tailored solutions, and coordinate project timelines. Provide technical support, troubleshoot system issues, and train end users to maximize application efficiency. Maintain documentation and best practices to support ongoing system improvements.
Information Technology Support Technician II – August 2023 – July 2024
Information Technology Support Technician I – September 2022 – August 2023
Provided frontline technical support of hardware, software, and network-related issues. Installed, configured, and maintained computer systems, peripheral equipment, and enterprise applications. Handled calls and support tickets to resolution while escalating the more complex issues. Participated in user account management, system updates, and basic security configurations. Created and maintained IT documentation to enhance troubleshooting processes and user training.
The Lones Group
IT Contractor – September 2020 – Present
Provided on-call and contract-based IT support under the direction of the owner, Denise Lones, often responding to urgent technical issues under tight time constraints. Handled critical hardware repairs, software troubleshooting, and networking issues that impacted classes, presentations, and daily operations. Ensured minimal downtime by quickly diagnosing problems and implementing effective solutions.
IT Assistant – Jan 2019 – July 2020
Worked on everything from troubleshooting hardware and repairing computers to resolving basic networking and software problems. Gained valuable hands-on experience in IT support, strengthening my problem-solving skills and deepening my understanding of computer systems and networks.
Munros’ Driving School
Washington State Certified Driving Instructor – March 2021 – December 2022
Provided classroom, online, and behind-the-wheel instruction as a fully certified Washington State Driving Instructor. Taught students ranging from teenagers to seniors, adapting lessons to meet diverse learning styles, cultural backgrounds, and confidence levels. Proctored both written knowledge tests and in-vehicle driving exams in accordance with state licensing standards, and created a calm, clear learning environment in high-pressure situations.
Uber
Driver – October 2017 – January 2019
Drove late-night shifts, making sure bar crowds got home safely while keeping the rides fun and reliable. Maintained a near-perfect 4.96 rating thanks to solid customer service and strong communication skills. Handled everything from chatty passengers to quiet ones, all while navigating efficiently and keeping things smooth.
McDonalds
Training/Closing Manager – August 2013 – October 2017
Juggled both training and closing manager roles, handling scheduling, managing shifts, and keeping the team running smoothly—especially during the chaos of dinner rushes. Trained new hires on everything from customer service to working the line, making sure they could keep up and deliver a good experience. Closed the store efficiently, setting up the next shift for a smooth start while keeping operations on track.
References
David Alberto | IT Manager – Skagit Valley Casino Resort
Gerrit deHoog | Network Administrator – Skagit Valley Casino Resort
Jeremiah O’brine | Driving Instructor – Munros’ Driving School
Denise Lones | CEO – The Lones Group
Kevin Burkeland | IT Faculty – BTC