Executive Summary
I am an experienced IT professional specializing in application implementation, cloud computing, project management and software/hardware support. With a strong foundation in cloud technologies and computer networking, I have successfully led and implemented projects that drive efficiency and innovation. My background in leadership and people-oriented work enables me to collaborate effectively across teams and deliver results. I am seeking opportunities where I can apply my expertise to impactful projects while continuing to expand my knowledge and refine my skill set in dynamic environments.
Resume
Skillset
- Programming and Coding
- C#, C++, Python
- Bash, PowerShell
- PHP, WordPress
- MySQL, MariaDB
- OpenVPN
- Operating Systems & Environments
- Linux, OS X, Windows
- Office, G-Suite
- Microsoft Azure, AWS, SSH
- Cisco Switches
- Certifications and other Experience
- CompTIA A+ CE
- CompTIA Cloud Essentials
- MTA: Windows Server Administration Fundamentals
- MTA: Windows Operating System Fundamentals
- LPI: Linux Essentials
Education
Bellingham Technical College | 2018-2020 |
Associate of Applied Science in Computer Networking | 3.69 GPA |
Certificate in Cloud Computing
Certificate in Computer Programing
Certificate in Computer Network Support
Work Experience
Skagit Valley Casino Resort
Application Specialist – July 2024 – Present
Was responsible for leading and managing software and application development, implementation, and optimization projects. I Oversaw software installations, configurations, and upgrades while maintaining security and data integrity. Collaborated across multiple departments identify business needs, develop tailored solutions, and coordinate project timelines. Provide technical support, troubleshoot system issues, and train end users to maximize application efficiency. Maintain documentation and best practices to support ongoing system improvements.
Information Technology Support Technician II – August 2023 – July 2024
Information Technology Support Technician I – September 2022 – August 2023
Provided frontline technical support of hardware, software, and network-related issues. Installed, configured, and maintained computer systems, peripheral equipment, and enterprise applications. Handled calls and support tickets to resolution while escalating the more complex issues. Participated in user account management, system updates, and basic security configurations. Created and maintained IT documentation to enhance troubleshooting processes and user training.
The Lones Group
IT Contractor – September 2020 – Present
Provided on-call and contract-based IT support under the direction of the owner, Denise Lones, often responding to urgent technical issues under tight time constraints. Handled critical hardware repairs, software troubleshooting, and networking issues that impacted classes, presentations, and daily operations. Ensured minimal downtime by quickly diagnosing problems and implementing effective solutions.
IT Assistant – Jan 2019 – July 2020
Worked on everything from troubleshooting hardware and repairing computers to resolving basic networking and software problems. Gained valuable hands-on experience in IT support, strengthening my problem-solving skills and deepening my understanding of computer systems and networks.
PNW Atlas (Non-Profit)
Cloud Architect Lead/Web Designer – July 2020 – September 2020
Led the team responsible for designing and implementing the AWS cloud architecture for the organization’s website. Managed project coordination through Slack, Trello, and Zoom, ensuring smooth collaboration in a remote environment. Performed regular maintenance and backups on a multi-server AWS system to maintain reliability and security. Also contributed to the design and management of the website itself, balancing functionality with user experience.
Uber
Driver – October 2017 – January 2019
Drove late-night shifts, making sure bar crowds got home safely while keeping the rides fun and reliable. Maintained a near-perfect 4.96 rating thanks to solid customer service and strong communication skills. Handled everything from chatty passengers to quiet ones, all while navigating efficiently and keeping things smooth.
McDonalds
Training/Closing Manager – August 2013 – October 2017
Juggled both training and closing manager roles, handling scheduling, managing shifts, and keeping the team running smoothly—especially during the chaos of dinner rushes. Trained new hires on everything from customer service to working the line, making sure they could keep up and deliver a good experience. Closed the store efficiently, setting up the next shift for a smooth start while keeping operations on track.
References
David Alberto | IT Manager – Skagit Valley Casino Resort
Gerrit deHoog | Network Administrator – Skagit Valley Casino Resort
Denise Lones | CEO – The Lones Group
Kevin Burkeland | IT Faculty – BTC